Support

Log in to get access to all support features.
Note: If you are on the SQL version, pressing the F1 Key inside of DSM will take you to all of the documentation and help pages. GIVE IT A TRY!

Client Login

Use your Client ID and Password to log in.


Pressing F1 inside of DSM SQL will automatically log you in.

Support Overview

If using the legacy DSM, go to file, utility, update software version. Click the Connect Now button, then make sure everyone is out of DSM.

If using the DSM SQL version, go to file, administration, application updates, then check for application updates.

If you continue to experience issues, please call 801-572-3570

Help!

Sadly, errors and other problems can happen. While we make every attempt to ensure that these issues are minimal, we cannot foresee every possible one.

Let's get some help. Pick a tab below that best fits your issue today.




Errors like these typically close the application.



Review the steps below to get the process to recovery started.

Step 1: Are you on the latest version? In every case, this is the first thing our support staff will ask. Make sure you're on the latest version before taking any other steps. It is possible it was already fixed in a newer version.

To do this, go to FILE > ADMINISTRATION > APPLICATION UPDATES > CHECK FOR APPLICATION UPDATES.

Note: You may need administrator rights to get the latest version. Contact your supervisor if those options are grayed out. Peak Software does not have the ability to grant rights in the system.

Once on the latest version, go back and see if the error still occurs. If you are on the latest version, and the error is still occurring, go to Step 2.

Step 2: Is the Error occuring on one computer, or all? This is the next question Support will ask.

If it is one computer, attempt a re-install of the application. Many times this can resolve the issue.

It is right here:
DSM SQL Client Setup

The installation instructions are here:
Work Station Installation
Note: You WILL need administrator rights on your COMPUTER to perform workstation installations

If the above steps have not resolved your issue, you now need some information for Support.

1. Write an email to Support@peakinfo.com
2. Include the exact steps needed to produce the error you are experiencing.
3. Include any relevant screen shots in your error.

Your email will be addressed within 4 business hours. Keep an eye on your email as well. Any response will include a support ticket number. If it does not, ask the representative for one.

Credit Card Processing Errors

Hardware / Printing

Other



Other Tab 1

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Getting Started - Downloads

Getting Started with DSM

You will need an account with us for any of the following software to work.

DSM SQL Client Setup
32-bit and 64-bit workstation install


New Parallels (Formerly 2X) Client 32-bit
New Parallels (Formerly 2X) Client 64-bit

Legacy 2X Client 32-bit
Legacy 2X Client 64-bit


Latest Application file (~6MB)
(Manual update file for DSM SQL)


SDK for quickbooks version 12.
SDK for quickbooks version 13 or higher.

DSM SQL Server Setup
32-bit and 64-bit workstation install

Legacy Downloads

DSM Setup File
Setup file for all windows computers.

XFRX Files
Fixes emailing errors such as "cannot load xfrxlib.dll".

Font Fix
Fixes crazy looking dispatch screen and financial history screens.

Credit Card Authorization Form
Fill this out and send it to us to pay your bill by credit card.

Software Enhancement Request

For over 20 years, DSM Software has been actively enhanced and improved, in large part based on suggestions by our customers. We continue to welcome and appreciate your ideas which may be submitted using the following form. We also suggest you call us if you think the feature or functionality you are looking for may already be available. Our Technical Consulting team will be happy to discuss your needs - please reach out to them at 801-572-3570 x 2 or Support@peakinfo.com or use this link. If you have a technical question or would like training please submit a request using our Support Contact page here or call us at 801-572-3570 x2

Please review the following information to understand our enhancement process:
  • Please provide as much detail about the form, function, benefits and location of the enhancement so we can fully understand it including your ‘business case’.
  • Visuals such as mockups, diagrams or images are strongly encouraged and can be uploaded via this form.
  • All suggestions will be reviewed and scored for their benefit to our DSM clients and consistency with our software 'roadmap'.
  • We get hundreds of requests each year and cannot respond to all individually, please read application update notes, Newsletters and our in-app Message Center to keep up with all our enhancements.
  • If your request is selected we may reach out to you for additional information.

    Thank you! ~ The DSM Software Team at Peak Software Services

    • Support Tickets

    Subject Date Opened Status Date Edited Actions
    Activity Problem 10/15/16 10/07/16
    Resolved
    View
    Facility Problem 09/15/16 09/19/16
    Pending
    View
    Login Issue 08/05/16 08/06/16
    Resolved
    View
    Subject Date Opened Status Date Edited Actions
    Facility Problem 09/15/16 09/19/16
    Pending
    View
    Subject Date Opened Status Date Edited Actions
    Activity Problem 10/15/16 10/07/16
    Resolved
    View
    Login Issue 08/05/16 08/06/16
    Resolved
    View

    Contact Support

    Fill out this form to request support and we will get back to you promptly, or feel free to call or email us.

    • (801) 572-3570
    • support@peakinfo.com
    To access documents, please log in.

    Client Login

    Use your Client ID and Password to log in.


    Pressing F1 inside of DSM SQL will automatically log you in.